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Monday, March  30th, 2015 - Internet Connectivity


We are experiencing sporadic Internet connectivity in the data center resulting in random connection drops for clients and OSI staff.  The provider is currently assessing the situation to find the cause to correct it.


Sunday, February  22nd, 2015 - Database Maintenance

On Sunday, February 22nd, from 5pm - 7pm central time, OSI will be performing routine maintenance on the database environment.  During this period, access to OSI applications and services will be impeded.  When the maintenance window closes, all applications and services will be returned to normal service.

Tuesday, February  10th, 2015 - PPS / PennyLane

The PPS – Penny Lane issue experienced earlier in the day has been resolved.  Both systems are immediately available for order Processing.

Thank you for your patience.


Sunday, February  1st, 2015 - System Maintenance - Metairie

On Sunday, February 1st, 2015, some central networking equipment is being replaced in the Metairie offices.  During this day, there will be prolonged voice and data service interruption only impacting the Metairie office.  This does not impact remote workers, OSI's hosted applications, web applications, the Dallas office, or any other services.  Services will be restored Sunday evening.


Thursday, January 15th, 2015 - Purchasing

Effective immediately, the PPS system is now functioning properly. You can process orders business as usual.

If you have any questions, please contact your Purchasing rep, Mike Evola or Betty Williams @ 888.622.7645 for assistance.


Monday, January 5th 2015 - OrthoTrac Version 12 is Here!

 Are you ready for the New Year?  Are you ready for OrthoTrac Version 12?  Arm yourself with the knowledge you need to use your systems to their fullest capacity in 2015! 

Click the link below to view a video outlining the latest features and functions of the newest version of OrthoTrac.  If you have additional questions or concerns once you have viewed the video, please contact Cesar Morales, OSI’s Systems Educator.

Click here for more info:  OT Version 12 Features Video


Thursday, December 25 and Friday December 26, 2014 - Offices Closed

Orthosynetics' business offices in both Metairie and Dallas will be closed Thursday, December 25th and Friday December 26th.


Wednesday, December 10, 2014 - American Orthodontics

*IMPORTANT*:  American Orthodontics will be closing for inventory soon. The last day to place an order that will ship before they close is Tuesday, December 16th. Orders placed after December 16th will not ship until January 2nd!!!!  Other suppliers will also be implementing their holiday schedules this month, so please place your orders soon and order enough to last the remainder of the month so that you don’t run out of supplies. Thank you and happy holidays from your OSI Purchasing Department.


Monday, December 8, 2014 - PPS

We are experiencing an issue with a security certificate on the PPS server.  This security certificate encrypts connections for secured communications with this server.  Users may see a pop-up or message noting that there is a problem with the certificate.  Click the Accept or Continue buttons to continue to the site.  The session will still be encrypted.

When you attempt to access a server with a problem certificate, you may instead receive an error.  In Internet Explorer, it will say, “There is a problem with this website’s security certificate.  This organization’s certificate has been revoked.”  In Google Chrome, it may say, “Your connection is not private.  Attackers might be trying to steal your information…”

If you are given the option to continue anyway, please do so.  There is no risk in continuing and the connection will still be encrypted.  If you do not have the option, please follow the work-around steps below.

For those users unable to get to a secured site due to a security certificate revocation warning, you can bypass the revocation check in IE (Internet Explorer) using the steps below so you may continue to reach those sites impacted by the security certificate issue.  This should be considered a temporary work-around and should be re-enabled after the issue is resolved.   

1) Open Internet Explorer

2) Got to the TOOLS menu (if you have hidden menus, hit ALT+T on your keyboard to open it).


4) Click on the ADVANCED tab

5) In th list, scroll to the very bottom and work backwards.  Find the checked box marked, "Check for server certificate revocation" and uncheck that box.

6) Click APPLY

7) Click OK

Unfortunately, as of May 7th, 2014, this process is no longer available in Google Chrome – you will need to use Internet Explorer.

These errors are caused by a mismatch on the security certificate issued to our servers by GoDaddy.  There are two halves of a security certificate, one half is installed on the server and a matching half is held by a trusted third party (GoDaddy in this case).  The two halves are used to verify the server’s authenticity and to encrypt communications between the client (you) and the server.  When they do not match, or one side indicates an issue with the other half, errors such as this occur. 

We are working with GoDaddy to obtain an implement a fix for the issue and will update everyone when that is in place and tested.


Sunday, October 26th, 2014 - System Maintenance


On Sunday, October 26 between 12:30 PM and 5:00 PM CST, Orthosynetics’ Netadmin team will be performing system hardware upgrades.  During this time, most application functionality will be unavailable.  We apologize for any inconvenience.



Monday, October 20th, 2014 - Protecting workers & communities from Ebola


It is important to recognize that Emergency Departments, Urgent Care, Primary Care and Pediatric Care facilities may be among the first to manage EVD if the virus spreads in the United States. The symptoms range from mild to severe depending on disease progression and the ability of the patient to fight the virus. Raising awareness of risk factors for Ebola infection and protective measures individuals should take is an effective way to reduce transmission of the diseases.


For dental practices, the ADA has contacted the CDC for guidance and as with any other healthcare facility screening of patients with symptoms of EVD is critical. Likelihood of presentation in a dental practice is low, but awareness is critical for all healthcare providers. At this time the recommendation remains to follow basic infection control practices.


If you have not done so, consider placing a notification in your patient reception area asking patients to notify your staff if they or their family members have recently traveled to West Africa. Communication is critical with patients and between team members.



Please take a few moments and read this update on Ebola and in healthcare practices from Total Medical Compliance Click Here.





Monday, September 22nd, 2014 - Introducing Citi Health Card



Wednesday, August 6th, 2014 - Save the Date!

2015 Synetics Summit

March 5-7, 2015

Loews Miami Beach

More information to come!


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