Tuesday, May 15th - Metlife Information
Announcing: MetLife has been awarded the TRICARE Dental Program (TDP) contract effective May 1st, 2012. TDP applies to all family members of Uniformed Service active duty personnel, Selected Reserve, Individual Ready Reserve and their eligible family members.
NOTE – the eligible uniformed services covered under the contract Active Duty Dental Program (ADDP), Remote ADDP, and FEDVIP will continue to be covered and administered by United Concordia. The TRICARE Retiree plan will continue to be administered by Delta Dental. TRICARE refers to both medical and dental coverage for the military. It is imperative the office staff verify which program the patient is covered to avoid claim and payment related issues. Please see link (or information) below to view the new contract features and enhancements for the TRICARE Dental Program.
How To Guide: To understand the steps necessary to update patients’ accounts in WALRUS and ORTHOTRAC according to plan changes, please refer to the “How To Guide” located on the Practice Resource Center:
Tricare Dental Plan: Updating Patient Accounts in Walrus & OrthoTrac Guide
Friday, May 4th - Scheduled Maintence
OrthoSynetics will be performing maintenance on their data networks on Friday, May 4th from 7:00 PM to 8:00 PM CST. During this time, all systems will be unavailable. Please contact TechSupport if you have any questions or issues.
Friday, April 27th 2012 – OrthoTrac Training Aids Added to the Practice Resource Center!
The following OrthoTrac Training Aids have been added to the OrthoTrac Operational Functions section of the Practice Resource Center:
Scheduling Recalls Guide
This guide will assist with the process of scheduling recalls using the OrthoTrac software. It is important to understand and use the recall function in order to create an effective method of tracking all recall patients. This will allow your office to have the ability to produce a list, labels, or recall cards for a requested month in order to contact recall patients.
Printing Recall Cards & Labels
This guide will assist with the process of printing cards and labels used to facilitate scheduling recall appointments using the OrthoTrac software. This guide will explain how to:
- Print cards & labels for patients with recalls in a specific month or year
- Print cards & labels for patients with specific alpha recall codes
- Print custom messages for patients on the recall list, using database searches and merge fields
Click the link below to listen to the recorded Webinar “Scheduling and Managing Recalls”
Scheduling and Managing Recalls Recorded Webinar
Thursday, February 23st 2012 – E-mail Maintenance
On Saturday February 25th 2012 at 1:00 PM CST until Sunday February 26th 2012 at 5:00 PM the email system will come down for maintenance. All users using the @orthodon.com email system will not be able to access their emails.
Tuesday, February 21st 2012 - New LIVE Webinars Added!
Click Here to view the updated February Webinar Calendar! New sessions have been added that you DO NOT want to miss…
NEW!! Practice Procurement System
Learn how to place orders FASTER, and easily MANAGE ORDERS and INVENTORY using the new Practice Procurement System (PPS).
The PPS provides a "one stop shop," including multiple quick order carts for frequently ordered items. PPS combines dedicated, experienced orthodontic purchasing analysts and a high-speed web-based system to assure the lowest prices and best inventory control in the industry.
Tuesday, February 7th 2012 - LIVE Webinar Training Available
LIVE Webinar Training Available in February!
• Increase productivity in your practice by enhancing the level of service you offer to your patients.
• Turn more New Patient Phone Calls into New Patient Appointments.
• Increase revenue for your practice simply by educating your staff.
Attend any LIVE Training Webinar this month offered by OrthoSynetics’ Practice Development Team. These live training sessions are designed for all front office and clinical team members. February training focuses on getting back to the basics, with enhancing customer service, creating a successful brand, and answering a New Patient Phone Call!
Register TODAY for an upcoming Webinar! Don’t miss Training that could make you MORE money!
INTRODUCING!! The Practice Resource Center
The New Patient Phone Call
Office Branding & Culture
Access OSI’s February Webinar Calendar for dates and times
Monday, February 13th 2012 – Mail System Upgrade
There will be an upgrade to our mail system affecting all orthodon.com and orthosynetics.com email users users on Sunday, February 19th 2012. The major changes are on the back end to improve system performance, and increased Functionality. Most users will notice a new login page, increased performance, and decreased downtimes for on our email systems. Users using the mail client while this is being performed will not be impacted by the upgrade, but once the upgrade is complete they will see the new interface upon logging out. Here’s a sneak peak of the new login page.
There are 2 new options at the login page.
Public (default) – If you will be logged out after 5 minutes on the system whether active or inactive. (Safest)
Private – This will enable you to stay in your email without being logged out on a regular basis.
There is also a new “Lite Version”
Lite version – Provides users with some of the features and functionality removed, but all mail based features remain available. (good for slow connections)