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Friday, July 3rd, 2015 - OSI Offices Closed

 In observance of the July 4th holiday (falling on a Saturday this year), both the Dallas and Metairie business offices of OSI will be closed on Friday, July 3rd, 2015.

Thursday, June 11th, 2015 - Network Maintenance 

Thursday night from 10:00pm till 10:30pm CDT we will be upgrading our webserver. will be unavailable during this time.


OSI Scheduling Academy



OSI Offices Closed for Memorial Day, Monday, May 25, 2015

In observance of Memorial Day, the OSI offices in both Dallas and Metairie will be closed - Monday, May 25th, 2015.

OSI Secured Website Changes / Doc-Link Changes Through Friday, May 15, 2015

In securing our network environment, applications, and services to meet PCI and HIPAA security requirements, a number of changes are taking place in addition to the website security changes taking place on Tuesday, May 12, 2015.

Many OSI websites (Penny Lane, Abbey Road, etc.) will be moved to a more secured environment.  This means that many websites you went to that started with http:// will soon change to https://.  This means any saved bookmarks/favorites for these sites will cease functioning when this change takes place.  Simply update your bookmarks/favorites when this occurs to change the address from HTTP:// to HTTPS:// at the beginning - or use the links on as they will be updated as the sites are moved.

For those users of the Doc-Link application, unfortunately, we will need to change how you access Doc-Link.  We will be moving Doc-Link to our Secured Citrix environment between now and May 15th.  You can access Citrix via the APPS link at the top of  When the application is moved, the Doc-Link application installed on your computer will no longer work.


OSI Secured Website Changes on Tuesday, May 12, 2015


To meet advancing PCI (Payment Card Industry) and HIPAA compliance requirements, OSI will no longer be able to support older versions web browsers.  To make sure you can use OSI’s secure websites properly, you will need the latest version of your preferred web browser installed on all of your computers.  This will also impact patients that use the website.  OSI will be forced to stop supporting non-secured web browsers on Tuesday, May 12, 2015.  Should you have any questions, please contact our TECHNICAL SERVICES GROUP at 877-871-6140.

Below are links to two files.  Each has a flyer and a Frequently Asked Questions (FAQ) list.  One is for your office and the version is suitable for you to email and/or print and provide to your patients.

OSI Security Changes for Clients Security Changes for Patients


Friday, April 17th, 2015 - Network Maintenance

Friday night from 8pm till 8:30pm CDT we will upgrade our credit card payment processing infrastructure.   We do not expect any disruption of service during this process.


Monday, April 13th, 2015 - Network Maintenance

Due to maintenance on the Orthodon network there will be intermittent access between 8:30pm and 11:30pm central time. We apologize for any inconvenience this may cause.


Monday, March  30th, 2015 - Internet Connectivity

We are experiencing sporadic Internet connectivity in the data center resulting in random connection drops for clients and OSI staff.  The provider is currently assessing the situation to find the cause to correct it.


Sunday, February  22nd, 2015 - Database Maintenance

On Sunday, February 22nd, from 5pm - 7pm central time, OSI will be performing routine maintenance on the database environment.  During this period, access to OSI applications and services will be impeded.  When the maintenance window closes, all applications and services will be returned to normal service.

Tuesday, February  10th, 2015 - PPS / PennyLane

The PPS – Penny Lane issue experienced earlier in the day has been resolved.  Both systems are immediately available for order Processing.

Thank you for your patience.


Sunday, February  1st, 2015 - System Maintenance - Metairie

On Sunday, February 1st, 2015, some central networking equipment is being replaced in the Metairie offices.  During this day, there will be prolonged voice and data service interruption only impacting the Metairie office.  This does not impact remote workers, OSI's hosted applications, web applications, the Dallas office, or any other services.  Services will be restored Sunday evening.


Thursday, January 15th, 2015 - Purchasing

Effective immediately, the PPS system is now functioning properly. You can process orders business as usual.

If you have any questions, please contact your Purchasing rep, Mike Evola or Betty Williams @ 888.622.7645 for assistance.


Monday, January 5th 2015 - OrthoTrac Version 12 is Here!

 Are you ready for the New Year?  Are you ready for OrthoTrac Version 12?  Arm yourself with the knowledge you need to use your systems to their fullest capacity in 2015! 

Click the link below to view a video outlining the latest features and functions of the newest version of OrthoTrac.  If you have additional questions or concerns once you have viewed the video, please contact Cesar Morales, OSI’s Systems Educator.

Click here for more info:  OT Version 12 Features Video



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